Don’t Blame The Cable Guy: Customer Digital Demand Creates Opportunity For VARs

I WANT MY MTV

Cable provider customers are intolerant to any break in service. However, providing that digital service to hundreds of thousands of dispersed households requires an incredibly robust and redundant IT infrastructure.

This was the case for one of Europe's largest on-demand telco providers, Kabel BW who have over 2.4 million customers, supplying them with phone, internet TV, mobile and on-demand services.

THAT AIN’T WORKING

With multiple datacenters and edge locations to push out content locally, Kabel BW had all their system and network administrators responsible for IT operations on-site, all of whom had to be “on call” at night and weekends; spectacularly inefficient and expensive considering an infrastructure of hundreds of physical and virtual servers.

THAT’S THE WAY YOU DO IT

Kabel BW invested in a full Vertiv™ solution to manage their IT estate more efficiently. PDU’s to monitor and manage their power at the rack, maximising availability. Remote IT management to enable any IT operative to connect, diagnose and fix issues rapidly from anywhere, and Vertiv DSView™ Management Software to consolidate their view into all the connected devices, with the added benefit of adding individual access authentication for users and an audit trail.

MONEY FOR SOMETHING AND CLICKS PROBLEM FREE

With this investment, Kabel BW ensured their customers digital home services were robust. Faster time to repair, more resilience, better work environment and lowered operational costs, Kabel BW is just one example of the opportunities that exist for VARs working with cable providers.