Banks are strong investors in IT redundancy. For obvious reasons, their reputation is reliant on having strong and secure IT systems, which do not fail.
However, while the Banks datacentres and Branches may live up to this, their more remote ATM machines often fall short of this promise. The result is irritated customers who need money but can’t get it and may need to resort to antiquated methods such as writing a cheque.
In the event of an ATM IT failure, the bank often needs to send a person to the machine to restore service because, for example, the network may have failed - this is both costly and time-consuming and not customer friendly.
The right way to manage these eventualities is through the use of an Edge designed Serial Console server which can connect the ATM back to the IT responsible person who can access, diagnose and fix any IT issue relating to the ATM remotely, regardless of whether the network is available. Saving time and money, keeping reputation intact and keeping customers happy.
ACCESS DENIED: How Banks Mitigate ATM IT Failure
October 20, 2017