Investors

Avocent IT Management | Software and Hardware Support Contacts

Phone Support - ALL CustomersGold (24x7) Entitlement

Phone Support for ALL customers, between Sunday 8 PM US Eastern and Friday 6 PM US Eastern, is available at the local numbers in the table below.

For Customers with Gold (24x7) Entitlement requiring after hour support (Between 6 PM Friday US Eastern and 8PM Sunday US Eastern):

Support is available in English by calling the local technical support phone number in the table below. You will be asked to leave a voice mail which will be forwarded to our on-call technician.

North & South America

LOCATIONAVAILABLE LANGUAGE1LOCAL COVERAGE IN LANGUAGE (EXCLUDES HOLIDAYS)2CONTACT PHONE NUMBER

United States of America

4991 Corporate Drive, Huntsville, AL 35805
USA English Mon-Fri
9:00 a.m. to 5:30 p.m.
1 888 793 8763
Canada English Mon-Fri
9:00 a.m. to 5:30 p.m
855 298 7409
Brazil English Mon-Fri
9:00 a.m. to 5:30 p.m.
1 256 217 1175

Support Numbers can be called during Local Hours as shown

Europe & Middle East

LOCATIONAVAILABLE LANGUAGE1LOCAL COVERAGE IN LANGUAGE (EXCLUDES HOLIDAYS)2CONTACT PHONE NUMBER

EMEA Headquarters

Avocent House, Shannon Free Zone, Shannon, County Clare, Ireland
UK English Mon-Fri
9:00 a.m. to 5:30 p.m.
0 808 234 3473
France French Mon-Fri 9:00 a.m. to 5:30 p.m. 0800 911955
Germany German Mon-Fri
9:00 a.m. to 5:30 p.m.
0800 5888162
Switzerland French, German & English Mon-Fri
9:00 a.m. to 5:30 p.m.
0800 556192
Belgium French & English Mon-Fri
9:00 a.m. to 5:30 p.m.
0800 76731
Austria German Mon-Fri
9:00 a.m. to 5:30 p.m.
0800 291393
Ireland English Mon-Fri
9:00 a.m. to 5:30 p.m.
1 800- 657563
Denmark English Mon-Fri
9:00 a.m. to 5:30 p.m.
8088 5123
Norway English Mon-Fri
9:00 a.m. to 5:30 p.m.
800 14295
Sweden English Mon-Fri
9:00 a.m. to 5:30 p.m.
020 791650
Middle East* English Mon-Thu
9:00 a.m. to 5:30 p.m.
+ 353 61 715292
All other EMEA Countries English Mon-Thu
9:00 a.m. to 5:30 p.m.
+ 353 61 715292

Support Numbers can be called during Local Hours as shown

*For customers who are in the Middle East, Standard or Silver support on Sunday is currently available in English only by calling the local technical support phone number. You will be asked to leave a voice mail which will be forwarded to our on-call technician. Support is offered between your local hours of 9:00am – 5:30pm.

Asia Pacific

LOCATIONAVAILABLE LANGUAGE1LOCAL COVERAGE IN LANGUAGE (EXCLUDES HOLIDAYS)2CONTACT PHONE NUMBER

APAC

151 Lorong Chuan, Lobby D, #05-04, new Tech Park, Singapore 556741
Australia English Mon-Fri 9:00 a.m. to 5:30 p.m. 1 800 614 901
New Zealand English Mon-Fri 9:00 a.m. to 5:30 p.m. 0800 451280
China Mandarin Mon-Fri 9:00 a.m. to 5:30 p.m. 4008-876510
India English Mon-Fri 9:00 a.m. to 5:30 p.m. 000 800 001 6151
Japan Japanese Mon-Fri 9:30 a.m. to 5:30 p.m. 0066-33-813454
Hong Kong Mandarin or English Mon-Fri 9:00 a.m. to 5:30 p.m. 800-966160
Korea English Only Mon-Fri 9:00 a.m. to 5:30 p.m. 00-798-14-800-7879
Taiwan Mandarin Mon-Fri 9:00 a.m. to 5:30 p.m. 00801-136091

ASEAN
Singapore English Mon-Fri 9:00 a.m. to 5:30 p.m. 800-1205307
Malaysia English Mon-Fri 9:00 a.m. to 5:30 p.m. 1-800-814844
Thailand English Mon-Fri 9:00 a.m. to 5:30 p.m. 001-800-12-0666732
Vietnam English Mon-Fri 9:00 a.m. to 5:30 p.m. 120-11066
Indonesia English Mon-Fri 9:00 a.m. to 5:30 p.m. 007803-011-0248

Support Numbers can be called during Local Hours as shown

  1. Additional languages may be available during specific hours.
  2. Standard Warranty / Out-of-Warranty support will be unavailable during local in-country holidays.
    For more information about our Avocent Service programs, please contact your local Avocent representative.

Related Articles

INVESTORS
Overview

Language & Location