Get Support in Two Easy Ways

Immediate support for your critical applications.

Call 1300 367 686


This is our dedicated 24-hour, 7 days a week service line. Our customer service representative will assist you.


Option 1

If you are placing a service call request in the event of an equipment fault and an emergency service call

Option 2

For inquiry related to Preventative Maintenance

Option 3

For Service Maintenance Contracts

Option 5

For Warranty Support

Option 1 – For UPS Application Support

Option 2 – For Monitoring Software and Application Support

Option 3 – For Warranty Administration


Let us know how we can help you.

To correctly respond to your call, please advise if your service request relates to a Thermal or Power equipment1.


Via Form

Please supply the following details:

First Name
Last Name
Email Address
Job Title
Business Phone
Privacy Notice Consent

Having received and read this privacy notice on personal data processing (provided in accordance with Article 13 of EU Regulation 679/2016), I consent to:

The processing of my personal data for analyzing/predicting aspects concerning my personal preferences, interests, reliability, and behavior:

The processing of my personal data to send marketing communications and to conduct market research:

Warranty Support

Confirming Request


We ask that as soon as practical you confirm your request for our attendance in writing by completing an "Authority to Attend" by emailing The authority to attend should include the requested details in item 3 above and a purchase order number if applicable. A Customer Engineer will be dispatched and the relevant charges if any will apply as per your service level agreement2.




For Warranty Replacement Request, a Return Material Acquisition (RMA)/Service Request (SR). Number will be provided by the Customer Service Representative as a reference for the call out. For Technical Support, one of our engineers will get back to you during office hours to assist.



For all other business related enquiries contact your local Vertiv representative or call us on 1300 065 345 |

1Air Power 2Vertiv reserves the right to assess Warranty service calls for validity. Subject to the Warranty provided in Vertiv's terms and conditions of sale, if the fault is deemed by Vertiv not to be covered by warranty then charges may apply.
Precision air-conditioning UPS
General air-conditioning Generator
Vesda Asco Switch-Automatic Transfer Switch
Static Switch
DC & Telecom

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