When looking at your customer’s edge deployments, it is important only understand not only what to look for in hardware and software purchases, but also ensure to recommend implementing set ups like redundancy and backup power to eliminate as much unintended downtime as possible.
|Downtime Cause||Selling Tips:||Solutions that can help:|
|Working with outdated technology||
Ensure each critical path is set up with a redundant path so that if one device is turned off or fails, there is another that can step in its place.
Color coding receptacles or power cords to identify A/B feeds can help reduce the chance of accidental removal of cables.
|Cyber Attacks||You can help by ensuring the hardware purchased is set up with protection as well.|
Ensure proper backup power is purchased in case of a power outage
|Ensure each critical path is set up with a redundant path so that if one device is turned off or fails, there is another that can step in its place.|
|Outdated equipment can put your customers at a greater risk for failure. Look for programs that help with the transition process.|
Outdated software is more susceptible to security breaches.
Recommend a new solution that has proper security protocols. Software failure can happen when proper testing has not been done. Recommend to your customer to experiment and test the software before implementing.
If in an area that is earthquake-prone OSHPOD certification is most likely required, Ensure proper backup power is purchased in case of a power outage.
Redundancy is key if your customer’s equipment is located in a high risk area for natural disasters. If possible – recommend setting up geo-redundancy (redundancy between physical locations).
Helpful Talking Points
- Though not every business is the same, a survey showed quarter of companies lose between $301,000-$400,000 per hour of downtime with another 14% losing more than five million dollars per hour.
- The steep cost of outages not only imposes a direct financial effect, but an indirect operational one as well. The operational strain downtime puts on a business effects added labor and reduced productivity in most cases.
- There is also an element of reputation loss depending on the company. Take Target’s major data breach in 2013/ That reportedly cost them $162 million, and effected more than 70 million customers, with many of them taking to social media.
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