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Proactive equipment maintenance reduces downtime and extends equipment life, which in turn maximises return on investment and increases system availability. Vertiv supports entire critical infrastructures with an extensive service offering, guaranteeing network availability and total peace of mind 24/7.

Unlimited access to Vertiv’s permanently manned Service Centre 24 hours a day, 7 days a week, 365 days a year.

With over 50 dedicated generator service engineers and technical support staff working from service locations nationally, Vertiv™ has one of the largest dedicated service teams in the UK.

Our Offerings

Our approach to servicing critical infrastructure covers all aspects of availability and performance, from single units to entire mission critical systems, of any age and any manufacturer. Vertiv’s comprehensive Generator service program is designed to ensure that your critical systems are always maintained in an optimum state of readiness and offers a complete approach to maintaining your Generators. The 101-point Service Schedule cover’s all aspects of the Generator installation, including: the prime mover, alternator, control system, fuel system, exhaust and air handling and cooling.

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When the time comes for repairs to be carried out to your Generator System, Vertiv Generator Engineers have the training and resource to carry out a multitude of repairs from small fixes to major engine overhauls ensuring that every intervention on your Generator System is done to the highest standard’s using high quality parts and materials and in line with Manufacturers requirements.

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Testing your Generator System under load is vital to ensure that it will perform when required. Testing comes in many different guises, all equally important, from simple off load testing to complex Integrated Systems Testing. Whatever the specific requirements of your site Vertiv™ can support you in ensuring that your infrastructure is tested thoroughly and safely and has its own fleet of various sized load modules that can be delivered to your site, anywhere in the UK and highly trained Engineers to undertake any testing requirements.

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Whilst our contract services are designed to minimise the risk of unexpected generator faults, on the rare occasions they do occur, Vertiv is ready to deal with the problem in the most efficient and responsive manner. We operate a dedicated in-house 24/7 Service Desk manned 365 days per year with trained Engineers across the country on standby ready to respond to customer requests. Each engineer is equipped with a fully stocked and tooled service vehicle in order to be able to fix faults rapidly to maintain maximum uptime of your generator system.

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It is inevitable that from time to time your site generator will be unavailable be this through a fault or when it is undergoing essential maintenance or occasions when the mains supply is unavailable for prolonged periods of time. In these circumstances Vertiv can provide Temporary Generators, Fuel Tanks, Automatic Transfer Switches, and ancillaries with full installation and support to ensure that continuity of backup power is maintained whatever the situation.

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