UPS POWER ASSURANCE
On site and remote UPS protection service offerings
Maintain availability by protecting your UPS technology with up to 5 years additional service support.
Power Assurance at-a-glance
On site Vertiv Service
8 hour Emergency Support
Up to 5-year extended cover
24x7 technical support access
Parts, labour and travel covered costs
LIFE™ remote diagnostics and monitoring
Annual equipment health report
Reseller Pitch
Increase the size of your UPS sale with a value added benefit for your customers. Especially relevant for Edge and non IT staffed applications and locations.
Your customers now have the option to purchase, from you, increased assurance of IT availability with a 5 years service package delivered by Vertiv trained engineers, giving them peace of mind.
From Hotline, Parts*, Labour, Preventative Maintenance and Remote Monitoring (LIFE™) all aspects of UPS maintenance from Vertiv trained professionals is covered.
With 3 different coverage levels, there is a package to suit all customer requirements.
* UPS batteries coverage is: Standard Warranty: 2 year battery warranty. Warranty & Power Emergency: 3 years in total.
CUSTOMER PITCH
Peace of Mind - Eliminate worry for UPS uptime – Vertiv engineers monitor and maintain the health of your power equipment.
Budget Protection - Eliminate unexpected expenses for service.
Maximum Availability - Rapid recovery in case of failure.
Insurance - Relief for the IT customer staff managing UPS lifecycle on their behalf.
Life™ - Vertiv's differentiator. Remote monitoring of your UPS with Power Assuance Premier package for maximum issue prevention.
ENHANCED SERVICE PACKAGES FOR LIEBERT® GXT4 700VA TO 3KVA
| Feature | Power Emergency |
| Technical Support hotline | 24x7 |
| Replacement Unit or Repair* | ✓ |
| Response Time | ✓ 8 working hours** |
| Ship new unit SLA | 48 h |
| Contact duration | 5 years |
*Power Emergency Contract always ships replacement unit – no repair. Warranty Extension is dependent on evaluation.
**Shipment of the new unit whithin 8 working hours from ticket acknowledgment.
UPS batteries coverage is: Standard Warranty: 2 year battery warranty. Warranty Extension & Power Emergency: 3 years in total
| Product Covered | Service SKU | Description of Service | RRP |
| GXT4 700-1000 VA | PE-GXT1k-5YR | Power Emergency 5 years for Liebert GXT4-700RT230E, GXT4-1000RT230E, GXT4-700RT230K, GXT4-1000RT230K | £ 323,0 |
| GXT4 1500-2000 VA | PE-GXT2k-5YR | Power Emergency 5 years for Liebert GXT4-1500RT230E, GXT4-2000RT230E, GXT4-1500RT230K, GXT4-2000RT230K | £ 413,4 |
| GXT4 3 kVA | PE-GXT3k-5YR | Power Emergency 5 years for Liebert GXT4-3999RT230E & GXT4-3000RT230K | £ 537,9 |
ENHANCED SERVICE PACKAGES FOR LIEBERT® GXT4 5 - 10KVA
| Feature | Start-up | Power Assurance | Power Assurance Premier |
| Start-up | ✓ | ✓ | |
| Technical Support Hotline | 24x7 | 24x7 | |
| Parts included | ✓ | ✓ | |
| Response Time | ✓ 8 working hours* |
✓ 8 working hours* |
|
| Preventive Maintenance | ✓ | ✓ | |
| LIFETM | ✓ | ||
| Contract duration | 5 years | 5 years |
What is Preventive Maintenance
An on site Vertiv certified engineer will check:
- Environmental factors, mechanical parts and component ageing (tightness, decolouration, deformation, corrosion)
- Status and cleaning of airflow components and batteries
What is LIFETM
- 24x7 Vertiv engineer equipment monitoring of events and measures
- Remote diagnostics and preventive & corrective actions management including on site dispatching when required.
Warrant Extension Specifics:
- Repair or replace at manufacturer discretion
- Included in Power Assurance Premier and optional in Power Assurance
- Internal batteries covered only up to 1 year of Warranty Extension
- External batteries not covered
Power Assurance Specifics
- One Preventive Maintenance in the 5 years included
- Response time definition -> shipment or site visit in 2 business days
*Customer engineer or shipment of the new unit within 8 working hours from ticket acknowledgment
| Product Covered | Service SKU | Description of Service | RRP |
| GXT4 5-6 kVA | SU-GXT5k6k | Start-Up for Liebert GXT405000RT230E & GXT4-6000RT230E | £ 425,0 |
| GXT4 10 kVA | SU-GXT10k | Start-up for Liebert GXT4-10KRT230E & GXT3-10000T230 | £ 485,7 |
| Product Covered | Service SKU | Description of Service | RRP |
| GXT4 5-6 kVA | PA-GXT5k6k-5YR | Power Assurance 5 years for Liebert GXT4-4000RT230E & GXT4-6000RT230E | £ 1.169,4 |
| GXT4 10 kVA | PA-GXT5K6K-5YR | Power Assurance 5 years for Liebert GXT4-10KRT230e & GXT3-10000T230 | £ 1.507,1 |
| Product Covered | Service SKU | Description of Service | RRP |
| GXT4 5-6 kVA | PAPRM-GXT5K6K-5YR | Power Assurance Premier 5 years for Liebert GXT4-5000rt230E & GXT4-6000RT230E | £ 1.715,1 |
| GXT4 10 kVA | PAPRM-GXT10K-5YR | Power Assurance 5 years for Liebert GXT4-10KRT230E & GXT3-10000T230 | £ 2.083,7 |
